Frequently Asked Questions
Everything you need to know about shopping at Universal Store.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75, otherwise a flat rate of $9.95 applies.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different brands and fits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey in real-time.
Are your products ethically sourced?
Universal Store is committed to sustainability. We partner with brands that adhere to strict ethical manufacturing standards and prioritize eco-friendly materials whenever possible.